How to resolve error 939586631 in Exchange Server?

Are you getting error 939586631 in Exchange Server? This blog post will be helpful for you. For instance, consider you run ESEUTIL/CC command; the mailbox store fails to mount and return an unknown error -939586631. As a result, the stored mailbox becomes inaccessible.

Cause

This error particularly results when you run ESEUTIL /CC command using the incorrect file path pointing to Restore.env file.

ESEUTIL /CC is the restore mode command, which is applied to run hard recovery on a database that has been restored from an online backup. Exchange Server creates Restore.env file while restoring from backup to control the hard recovery process.

Solution

Follow the below mentioned steps to recover from the given problem:

1. Run ESEUTIL /CC command using the correct file path of Restore.env file.

2. Check the database consistency. If it is inconsistent, you can use ESEUTIL /P and then ESEUTIL /D command for recovering the database.

ESEUTIL /P is the hard command that deletes the corrupted data, instead of repairing it. So, after using the command, you may find the database with lost pages and deleted information.

So it’s always advisable to use professional Exchange database recovery tool to recover data from corrupt database .EDB file. Error 939586631 will be resolved easily using this tool. Using an efficient EDB repair tool, you can recover all mailboxes stored in the damaged EDB file.

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